WTGR stands for ‘Work Together, Get Results’. It’s how we do things around here! It’s about how we manage changes and make improvements so that our patients get high quality, compassionate care. It’s about spotting things that need to be improved and then making the changes and doing the improvement work properly. So it works. So it lasts.
Our Work Together, Get Results approach covers two things: one of them is our fantastic change management training programme called ‘Work Together, Get Results’; and the other is some science around how to make those changes and improvements last. The science bit is called QI or ‘Quality Improvement.
We’ll have skilled up, creative people who are curious about what we need to do to make changes and improvements, and are prepared to get stuck in to doing this for us, for our patients, for the better.
We’ll have embedded the idea of continuous improvement as ‘the way we do things around here’.
Getting this right will mean we’ll have services for our patients that are getting better and better. We’ll be known as a really forward looking organisation, and a brilliant place to work and we’ll have a reputation for excellence. We’ll constantly be on the lookout for things that need sorting, and we simply won’t put up with things that aren’t good enough!
We know that our ‘Work Together, Get Results’ (WTGR) change management programme gets rave reviews and hundreds of people have been on it. We now need to bring together some of the WTGR stuff with the ‘improvement science’ to create a separate programme that people can understand and put into use to make things better for patients. We’ve got some great examples of when we’ve done some brilliant stuff, leading improvements in this country and even abroad, but we need to stop being shy and start celebrating it!
Some of these improvements will be pretty straightforward to measure. For instance, we can measure the improvement in things like the number of days that a patient stays in hospital with us, or how well we use our operating theatres. We’ll have a look at what needs improving and agree the best way to measure what we’ve done. We’ll create a special section, an electronic WTGR portal, on our intranet so that we can share all the helpful tools and stories about all the successful examples of improvement that we’ve collected at CHFT.
Data and information for each of these measurements will change every month. You’ll be able to have a look at them and find out how we’re doing.