We’ll have a plan that lists everyone that needs to be involved and how and when we’ll do this. It will include a whole range of people as well as us, such as patients, members of our board of directors and other organisations that we work with. We’ll use this as part of our wider WTGR plan of what needs tackling and how and when we’re going to do this. We’ll use good data and information to help us too. Things like compliments, survey data, complaints, and focus group discussions will all be put to good use.