It means an opportunity for all of us to get ‘tooled up’ with modern ways of working. There’ll be help and support so that we can get familiar with computerised ways of doing stuff. We’ll get new skills for the modern age and learn to love our computers! The way that we introduce new technology is as important as the technology itself. This is how we’ll do it: we’ll make sure we’ve got the right people in the room, discuss any concerns, and actually demonstrate the new technology so that people can have a go before we start to use it officially. We’ll have meetings in the places where people actually do their work so that everyone can understand what everyone else does; we’ll use digital technology when we plan, send invitations, deliver and the record these meetings. We’ll use the Results, Reality, Response tool from the Work Together, Get Results programme to really understand the best way of bringing in digital ways of working.